Explain office automation system and expert system in detail.
Office Automation System
"Office automation refers to the type of computer machinery and software used to digitally create, collect, store, manipulate, and relay office information needed for accomplishing basic tasks and goals. Raw data storage, electronic transfer, and the management of electronic business information comprise the basic activities of an office automation system."
Generally, there are three basic activities of an office automation system: storage of information, data exchange, and data management. Within each broad application area, hardware and software combine to fulfill basic functions that are needed to successfully accomplish the goals for a specific business. Storage of information would be the computer or a computer like system. Data Exchange would be a fax, phone, or some type of communication hardware. Data management would be using specific software tools to organize and maintain data.
Expert System
A computer application that performs a task that would otherwise be performed by a human expert. For example, there are expert systems that can diagnose human illnesses, make financial forecasts, and schedule routes for delivery vehicles. Some expert systems are designed to take the place of human experts, while others are designed to aid them.
Expert systems are part of a general category of computer applications known as artificial intelligence . To design an expert system, one needs a knowledge engineer, an individual who studies how human experts make decisions and translates the rules into terms that a computer can understand.
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